Frequently Asked Questions About Our Cleaning Services

By Marlenis Martinez | | Categories: Cleaning Company , Cleaning Services , Housekeeping

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If you’re planning to sanitize your house or office, then hiring a cleaning professional can help you safely remove the dirt, dust, and grime from every corner by using effective techniques and equipment.

However, when it comes to cleaning, there are many questions clients have, but they may find it tricky to get all the answers they’re seeking.

So, to ensure you have all your doubts cleared, Fresh & Shiny wants to arm you with the most accurate information available to help you disinfect your space. To do this, we’ve answered some of the most frequently asked questions about our cleaning services.

1. Do I need to provide supplies or equipment for my scheduled cleaning service?
No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment. 

2. What method of payment is accepted, and what are your payment terms?
We accept all major credit cards, checks, cash, and e-transfers, but payment terms vary depending on the service. For additional information on our payment terms, you can contact our customer service team at 289-892-5016, and we will gladly answer any questions or concerns you may have. 

3. Are your employees insured and bondable?
Yes, all employees must have a clear criminal background check and be bondable before being hired by our company. Besides, all of our employees are covered with general liability insurance. Insurance documents can be made available upon client request. 

4. What types of services do you provide?
We render a wide range of commercial and residential services, including regular janitorial services, regular house cleaning, post construction/renovation cleaning, and move in/move out cleaning. Our objective is to provide a one-stop-shop solution to all our clients.

5. Do you provide free estimates?
Yes, it is always a pleasure for us to provide free estimates. 

6. How long have you been in business?
We were established in 2017 by our founder, Marlenis Isaac.

7. Where is your office located?
All our bookings are made online or by calling, as we don’t have a physical office.

8. Do you have cleaning packages?
For sure. Our customized cleaning packages section features a wide range of options designed to suit most peoples’ needs, so if you see something that suits you, great! If not, don’t forget that we can customize our services based on your unique preferences. This way, you get the most out of our cleaning services.

If you have any more questions about our cleaning services, get in touch with us at Fresh & Shiny. As the best cleaning company in Ajax, Ontario, we provide reliable and professional cleaning services for commercial and residential companies.

We serve clients across Ajax, Scarborough, Pickering, Oshawa, Whitby, Courtice, Brooklin, and the surrounding areas.

To learn more about how we can help you, please click here or contact us by clicking here. 

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